Frequently asked questions
What payment methods do you accept?
We accept payment from debit or credit cards - American Express, VISA, Mastercard and via Paypal.
Where is my order confirmation?
When you place an order with us, you should receive an email confirmation to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders before contacting us.
How long does delivery take?
Orders are dispatched on weekdays, Monday through to Friday. We aim to dispatch your items to you within 1-2working days from when your order is placed.
UK delivery is sent via Royal Mail. Delivery is free of charge on orders over £30.
For Standard Delivery we aim to deliver within 3-5 working days.
We also offer Express Next Day Delivery for which the cut off order time is 12pm. Please note that we do not offer an Express Delivery on Saturday, and if an order is placed on a Thursday with Express Next Day Delivery after the cut off time, that order will be delivered on the following Monday.
Do you offer international delivery?
All things are possible. Please contact us for a bespoke quotation.
Can I amend my order after it has been placed?
If you decide that you would like to amend your order - time is of the essence! Please email us at
firstname.lastname@example.org and we will try to accommodate where possible.
If your item is bespoke/personalised, please note that we are unable to make amendments once your order has been sent to print.
In the event that your order has already been dispatched, we ask that you please return the item to us in its original condition/packaging at your earliest convenience and we will process a refund for you. Please note that we do not cover return postage and we are unable to accept returns of bespoke/personalised items.
I've changed my mind. How can I cancel my order?
Under the UK Consumer Protection Act you have the right to cancel your order with London Paperie. To cancel an order, please email us at
email@example.com, as well as returning the goods to us at your own expense in their original packaging/condition as soon as possible.
Please note that we are also unable to cancel a personalised/bespoke order that has already been sent to print or dispatched to you. We apologise for this.
Returns, refunds and exchanges
We really hope you love your purchase from London Paperie. However, if you do wish to return an item to us you are welcome to do so within 28 days of receipt. Return postage is at your own expense and all returned items must be sent back to us unused and in their original condition/packaging. We reserve the right to refuse a refund if items are non-saleable.
If you wish to exchange an item, in order for us to process your request as quickly as possible, please return your original item for a refund and place a new order for your desired item.
Please note that we are unable to accept returns for any bespoke/personalised prints and products unless faulty.
My order has arrived damaged. What can I do?
Oh no! This almost never happens. Whilst we do everything we can to securely package your items, we cannot always prevent accidents in the post. Please contact us at firstname.lastname@example.org and we will rectify as soon as possible.
What should I do if my order is missing?
We are very sorry that your items appear to be missing. If you have not received your order within 10 working days of receiving our email confirmation please contact us via email at
email@example.com and we will do our best to track down your order.